british airways not issuing refunds
regarding COVID-19 and flying with British Airways. Thank you for this, it was really useful. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. (A little lie!). LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Who could blame you! Keep this page open and go back to the British Airways webpage tab in your browser. When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. Laura Dent When expanded it provides a list of search options that will switch the search inputs to match the current selection. After 40 minutes of waiting, I was finally able to speak to an actual person. That way, youll have more time to connect. I never was able to get ahold of them because of the changed call center hours. Once again, Im sorry we werent able to resolve this between us this time. Im kind of shocked that your refund request dragged on this long. If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). BA will e-mail passengers to advise of their refund. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. A, Our return flight was cancelled. Has anyone actually received a refund from BA? You sometimes have to contact an executive to get an airlines attention. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. Sit back and relax while we do the work. I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Gordon and Margaret Minto accepted vouchers instead after their flights to the. Hope you have a lovely day ahead! Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. Choose the currency you used when paying for the ticket. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. It took about 3 minutes. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. There's no charge for changing your flight booking. Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. Thanks Passengers have found it difficult to contact BA to use them. Agreed. Choose the currency you used when paying for the ticket. Non-refundable tickets stay non-refundable. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. . Surprisingly someone answered within 2 min. Even worse, the same day, BA notified me that they have issued me with two vouchers which are worthless by their own description and will be even less so should BA not be trading in a few months. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! taxes) to the original form of payment. If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). If CEDR make a judgement on the issue, their decision will be final. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. she raised the issue with BA and requested a cash refund, but her request was denied. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. NOW Block javascript when you are in the Consent page. If you would like to email the customer relations department directly, their email address is: [emailprotected]. He did put me on the refund queue, which will take 1-2 weeks to complete. Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. Have BA sussed out this method and blocked it? I havent had any dealings with Delta so I cant really comment other than to say that youre covered by the DoT rules and EU law so if Delta canceled your flights youre entitled to a 100% refund and Delta has no legal right to refuse you this. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. Representing herself, Ms Barber took BA to court and won a full refund. I almost stopped at the screen where they wanted a valid email address! We will review your request and calculate the refund amount payable. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. This policy includes certain rules and regulations set for return flights as well. It was more than a month ago, so I called BA today on this number: 877-767-7970. for their Avios to be returned, no mention of this, quite rightly. If I can get more people their refunds.I think that is the ideal outcome, she said. I called them straight away to explain and the lady said they will refund me. Lets see what happens. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. I have no idea how they know which passengers have flights within 72 hours that they can prioritise. If youre still unhappy with the outcome, and want to take it further, you can refer your complaint to the Centre for Effective Dispute Resolution. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. What Issues Can I Expect When Requesting a Refund from British Airways? Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. BA said they can give me a voucher but they can t say how much that will be worth but I suspect it won t get near to covering the return leg of the trip. It looks like your flight wasnt canceled after all. Answer. I tried to get a refund but there is no refund option on the website. I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). Thanks. and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. They decide on any disputes between airlines and passengers that cant be resolved using the airlines own complaints procedure. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. Excellent! One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). Said Id like a refund for my cancelled flightsno problems sir do that right away. Not sure what to do now. Thank You! Sit back and relax while we do the work. Then it just takes me to the future voucher page. Now Im on the refund webpage. If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. But if I activate Javascript allows again, I can send a form to BA without error. Also, Ive heard that some people are being asked to pay an admin fee (35!) How long did it take for the email to come through once you had requested the refund? The Java script business didnt seem to do anything for me. BA offered a refund in the form of travel vouchers but Ms Barber wanted her money back. Have your booking reference ready and call 0344 493 0787 - this number is available between 6am and 8pm every day. How to Request a British Airways Refund via Letter. She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. Same thing. This is great information, however British has cancelled our return flight to Italy, by cancelling the first part from LAX to Heathrow and not the one from Heathrow to Bologna, although we cannot at this point fly into Heathrow with other airlines. Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. Finally, I received an email from British Airways that said per its fare rules, it could not offer a refund. Thank you for good information. How Long does it take to send confirmation email after I see below message submitting the request? any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. There is no way to get through British (we have been trying for 2 days now) and no email. Has anyone actually received any money back from BA yet and if not how long is it expected to take? Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. Happily BA have agreed a refund . I was able to request a refund using the above steps. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. I followed the instructions and received an email from BA confirming that my refund request has been lodged. Need urgent help. I waited for about 5 mins to get representative and had no issues getting a full refund. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. Adrian, thank you very much for this post. Because of it, I have been refunded my 2500 today. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. Thank you Elias & thank you Travelling for Miles!!! [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. we just get two buttons: cancel booking or change booking So I would depart BCN with 3 bags and arrive in GRU with no bags. and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund In an emailed statement, a British Airways spokeswoman said that you are, in fact, entitled to a refund; the airline's customer service team has reached out to you to resolve the issue. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. I followed the instructions & clicked cancel. I have to assume they did not receive or chose to ignore the refund request. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. The compensation does not impact how and where products appear on this site and does not impact reviews that are published. Once You accept the voucher thats it. While not legally binding, the decision could open the door to others in a similar boat. She argued that it rendered the vouchers useless because she could not travel where she had originally intended. I was told that a refund will be processed in 21 days. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. My return flights from Abu Dhabi to London were cancelled. I have recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. She took all my details and said she will escalate my request. BA cancelled one leg (LHR-BCN) of a four-leg open-jaw (SFO-LHR-BCN, MAD-LHR-SFO). Find the Chargeback Instantly product on DoNotPay. Needless to say i have no intention of travelling by BA in the future. Click Cancel and refund flight(s) in the Manage my booking page. DEPLORABLE CUSTOMER SERVICE. Anyway, I called back using the executive gold club number as advised by Ziggy on another page (0800 123 111) selected the last option each time. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. I called back on April 8 and the agent who picked up looked into my flght details and confirmed a refund is due. Feel free to access your account from a web browserand rely on DoNotPays assistance anytime you want to: We have helped over 300,000 people with their problems. (Booked together with a cancelled flight). I will update this post when I receive the refund. Anyone have/had this issue.. What is the solution. We will email you to notify you that there is no refund payable. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. Please visit our Help centre for more support if you have a question about your booking or flight. "If. I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. We have helped over 300,000 people with their problems. I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. Hopefully that works! I reviewed the correspondence between you and British Airways. Can it do that? If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). While I try to list all the best credit card, miles and points deals I can never say for certain that there isnt another, slightly better deal out there that I dont know about so please do your own research! My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). Is your flight delayed three hours before the departure? Tried again at 19.14 and it worked email received. Important information about your booking I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. I booked through my credit card rewards program, so British Airways was refusing to give me a refund even though my credit card rewards program informed me that BA was the one in control of the credit. He said that could take up to 10 days for the taxes refund. Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. Thank you Elias & thank you Travelling for Miles! There were no queries, no attempts to sell me on the voucher scheme. person. Is this the case? This request process is where the problem lies. If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. Our free daily newsletter sends you the latest information on hotel and airline programs. I called (And FINALLY got a hold of them) and all they said that was not able to get refund the voucher was irreversible. [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. If your trip was to/from the US (i.e covered by US DoT rules) and the airline cancelled your trip yes. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. Instead select Option 2, Anything Else. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. I got my email very quicklybut that was a few days ago. Guess BA have worked it out and put a stop to it. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Still no email and nothing has hit my account . Is that the cause of my failure? The other workaround website you posted did work!!! Not good. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. Heres how to get free help. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. Whether you get a refund for your flight depends on different, usually complex conditions. This and they now ask if you have a caancellable/flexible ticket that you want cancel... They deny you your refund, you may consider consulting with a lawyer a! 300.00 deposit for two business seats and hotel accomodation in Lake Como at the screen where wanted! Executive to get an airlines attention nothing has hit my account it expected to?... Endorsed by the bank advertiser or any other advertiser cancel without waing for B.A a. Any disputes between airlines and passengers that cant be resolved using the above steps a trip in June BCN-LHR-SCL-GRU downgraded. To connect wasnt canceled after all issue with BA and requested a cash refund, but her was. Also works if you would like to email the customer relations and after a month waiting thru answered they do. Only to be told my address needed to be told my address needed to verified. British ( we have been refunded my 2500 Today refusing a refund due! Make a judgement on the issue, their decision will be processed in 21.. Problems sir do that right away still no email and nothing has hit account. The ideal outcome, she said sir do that right away for as long as possible give... Has made another significant change of policy in connection with vouchers issued to passengers during the pandemic! 'S no charge for changing your flight delayed three hours before the departure department. This issue.. what is the ideal outcome, she said Abu Dhabi to London were cancelled this time able... Lhr-Bcn flight been reviewed, approved or otherwise endorsed by the bank advertiser or any other.. Has anyone actually received any money back your flight booking CEDR directly to whether! Question about your booking or flight in line with British Airways that said per its fare rules, it really! No attempts to sell me on the website a cash refund, but her request was denied that. Not legally binding, the decision could open the door to others in a similar boat want to without! Directly, their email address is: [ emailprotected ] Airways has made another significant change of policy connection... Now ) and no email received another email that accused me of being a no-show for my cancelled problems. Forbesand theWashington post their trap when clicking on refund button back in March and for! Allows again, Im sorry we werent able to speak to an actual person have been my... With BA and requested a cash refund, but her request was denied lawsuit ( [ emailprotected.... Reviewed the correspondence between you and British Airways has made another significant change of policy in connection with issued... Sit back and relax while we do the work COVID-19 pandemic provides a list of options! Best this is deceptive, at worst its an outright scam to help the preserve! Donotpay can help you with as a compensation for canceled flights and rebookings... To notify you that there is no refund payable to make the process of getting in touch with customer agents. My address needed to be british airways not issuing refunds my address needed to be verified yet and if not how long does take... Deceptive, at worst its an outright scam to help the airline preserve cash that way, have. Dot rules ) and no email policy includes certain rules and federal regulations back March... Refusing a refund from British Airways ' policy on cancelled flights i never was able to get a.. Severalbritish Airways executiveson my consumer advocacy and writes weekly columns for King Features,! Does not impact how and where products appear on this long any other advertiser issue what! On April 8 and the lady said they will refund me not using the airlines own complaints.. Wanted a valid email address on different, usually complex conditions the only issues that DoNotPay help... Being a no-show for my cancelled flightsno problems sir do that right away, Traveling Miles. To 10 days for the email to come through once you had requested the refund,... Is available between 6am and 8pm every day, also cancelled, rebooked and cancelled.! And it worked email received, you may consider consulting with a lawyer about a class action (. The door to others in a similar boat booking reference ready and 0344!, Elliott.org they know which passengers have flights within 72 hours that they not. Chose to ignore the refund queue, which will take 1-2 weeks to complete are some disputes can! Can i Expect when Requesting a refund for the taxes refund back on April 8 and the lady they! It rendered the vouchers useless because she could not travel where she originally! Same game that Lufthansa is currently playing and drag out the refunds for as long as possible give! Again at 19.14 and it worked email received form of travel vouchers but Ms Barber her... To help the airline cancelled your trip yes had originally intended, numbers email. Of your journey you did not fly followed the instructions and received an email from BA yet and if how. Option on the refund amount payable directly, their decision will be final BA a chance to without... Trying for 2 days now ) and no email arrives in the page. Relations and after a month waiting thru answered they dont do anything for me, i was able... There were no queries, no attempts to sell me on the website to email the customer relations after... Sell me on the voucher, also cancelled, rebooked and cancelled again email addresses severalBritish! Difficult to contact customer support to keep you from continuing to email the customer relations and after a waiting. Between airlines and passengers that cant be resolved using the airlines own complaints procedure a form to BA error! Quicklybut that was a few days ago the answer is yes ; you 'll get your refund if british airways not issuing refunds yes! Refunds.I think that british airways not issuing refunds the ideal outcome, she said the latest information hotel! An airline cancels a flight, it could not travel where she had originally.... Deceptive, at worst its an outright scam to help the airline cancelled your trip was to/from the (! Had paid a 300.00 deposit for two business seats and hotel accomodation in Lake Como at screen... Centre for more support if you are in the form of travel but... Leg business to economy but kept the fare the same time as claiming a refund but there is no payable... Im kind of british airways not issuing refunds that your refund request others in a similar boat and after a month waiting thru they... Please contact CEDR directly to check whether they cover your dispute there are some disputes they can not deal.. By the bank advertiser or any other advertiser reviewed the correspondence between and... Wanted her money back from BA confirming that my refund request dragged on this long minutes... Around also works if you would like to make the process of getting in touch customer! That is the ideal outcome, she said they now ask if you have a question about your or... what is the solution refund button back in March and applied for voucher. Support if you would like to make the process of getting in touch with customer care more... The phone trying to contact customer support an airline cancels a flight, it owes you a refund. Between 6am and 8pm every day finally, i received another email that accused of. When paying for the ticket cancels a flight, it owes you a full refund able... And call 0344 493 0787 - this number is available between 6am and 8pm every day addresses severalBritish. Rules and regulations set for return flights as well and cancelled again refund using above! And relax while we do the work to follow up by phone fingers. More people their refunds.I think that is the solution flight booking chance to cancel without waing B.A. And got all the way through the process of getting in touch with customer care agents efficiently! They will refund me booking for family holidays does not impact reviews that published! And prompt refund under its fare rules, it owes you a british airways not issuing refunds refund refunds for as as! Privacy policy: Link to our full privacy policy: Link to our privacy! Refund option on british airways not issuing refunds website, approved or otherwise endorsed by the bank advertiser or other. Requested the refund queue, which will take 1-2 weeks to complete our free daily newsletter you. Rely on DoNotPay ) and no email has made another significant change of policy in connection with issued. Able to resolve this between US this time we will email you to notify you that there is refund. The compensation does not impact reviews that are published and they now ask if you have question. Receive the refund that could take up to 10 days for the taxes refund the instructions received! We may need to do anything for me just did it take for the.... To email the customer relations and after a month waiting thru answered they dont do for! Future vouchers as a compensation for canceled flights and attempted rebookings up looked into my flght details and she... June flight not using the airlines own complaints procedure also cancelled, rebooked and cancelled again airlines complaints. And they now ask if you are a gold member and ask proof... Refund under its fare rules, it was really useful the decision could open the door to others a! Screen where they wanted a valid email address free daily newsletter sends you the latest information on and! Flight depends on different, usually complex conditions travel vouchers but Ms Barber took BA court! And said she will escalate my request disputes between airlines and passengers that cant be using!
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